ABCON | SERVICES | SUPPORT and REPAIR SERVICES | HYTECH ONSITE WARRANTEE PROGRAM |
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Associated Business Consultants recommends the HyTech-Alpha Micro On-Site Warrantee Program for all systems purchased outside our Service Support Area of one hour drive from Madison Wisconsin. Answering the concerns of our clients, HyTech now offers an On-Site Warranty Program, through the reputable Alpha Microsystems. This allows us to offer your customers a long term commitment on service, and a competitive assurance of quality. For Desktop Systems, there are a number of warranty options to choose from, so ask your sales representative for complete details. The following base information includes the Terms and Conditions contract that will be available for your records when you purchase the agreement. Just one more way that we are "Your Partner For Success!"
On-Site
Warranty Program Information Alpha Microsystems will provide the following On-Site services: 1 Next Business Day On-Site Service | Over 1, 2 and 3 year periods. 2 Second Business Day Onsite Service | Over 1, 2 and 3 year periods. This service is available only in areas outside of Alpha Microsystems’s Standard Service Zones. 3 Four Hour Response Time: Monday Through Friday 8-5 On-Site Service over 1, 2 and 3 year periods. Customer will be billed for the desired service as part of the standard invoice. The warranty will be controlled strictly by the serial number on the covered equipment. Each unit sold with an On-Site warranty will have included with it a Terms and Condition Statement (T&C) that outlines, to the end-user, the terms of the warranty with Alpha Microsystems. The T&C Statement will also have the Toll Free Help Desk number at Alpha Microsystems as well as the Serial Number of the covered equipment and the SKU# of the warranty coverage. Alpha Microsystems will provide to the end user, Help Desk Service on a seven (7) day x twenty-four (24) hour basis. The Help Desk shall assess the problem and provide the caller with corrective actions. In the event it is determined that a technician is required to make repairs, the Help Desk will dispatch a qualified technician to arrive at the user location within the response time level as determined by the Warranty sold. If parts are needed to repair the unit, Alpha Microsystems will contact our Corporate Offices. If parts are needed to repair the unit, Alpha Microsystems will contact our Corporate Offices. PRICING
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USER TERMS AND CONDITIONS CONTRACT SERVICE PROVIDER Agreement for Maintenance Services NOTICE: PLEASE CAREFULLY READ THE FOLLOWING TERMS UNDER WHICH ALPHA MICROSYSTEMS OR IT DESIGNEE ("SERVICE PROVIDER") WILL PROVIDE MAINTENANCE SERVICES TO YOU ON EQUIPMENT FOR WHICH THIS AGREEMENT WAS PURCHASED ("EQUIPMENT"), SERVICE PROVIDER WILL PROVIDE MAINTENANCE SERVICES TO YOU ONLY IF YOU FIRST AGREE TO THE TERMS OF THIS AGREEMENT BY INITIATING SERVICE. IF YOU DO NOT ACCEPT THE TERMS OF THIS AGREEMENT, PROMPTLY RETURN THIS PACKAGE TO THE POINT OF PURCHASE (YOUR RESELLER) AND REQUEST A REFUND OF THE AMOUNT YOU PAID.
WHAT
THIS AGREEMENT COVERS Service is provided in order to return your Equipment to good working order. Service does not assure uninterrupted operation of your Equipment.
EXCLUSIONS
FROM MAINTENANCE SERVICE B Software maintenance and support: C Electrical work external to the Equipment; D Maintenance of accessories, alterations, attachments, or other devices which are not within the SERVICE PROVIDER product line, unless approved by SERVICE PROVIDER; E Repair of damage or increase in service time to any cause external to the Equipment adversely affecting its operability or serviceability which shall include, but not be limited to , fire, flood, wind, lightening, or due to any intentional or negligent act or misuse; F Repair of damage or increase in service time due to failure to: (i) continually provide a suitable installation environment; and (ii) use with the Equipment operating supplies approved by SERVICE PROVIDER, which approval shall not be unreasonably withheld; and G Other such services which are not impractical for SERVICE PROVIDER to perform such as but not limited to, alterations of the Equipment or hazardous working conditions. H Some items such as, but not limited to, printer ribbons, toner cartridges, and batteries are considered consumable items and are not covered under this agreement.
YOUR
RESPONSIBILITIES SERVICE PROVIDER may charge a $75.00 trip charge, for each suspension of service, which shall be payable prior to reinstatement of Service. In the event the Service Provider has shipped new replacement parts to you and you fail to return the old parts to the Service Provider, you will be liable for the old parts and will be billed the cost of any unreturned parts. Such charges will be billed to the your credit card account as provided at time the parts are ordered. You shall ensure that all of your files are adequately duplicated and documented. Service Provider is not responsible for your failure to do so, or for the cost of reconstructing data stored on disc files, tapes, memories, etc., lost or damaged during the performance of service under this Agreement. You warrant that you have the right and license to use all software installed on your Equipment. Service includes maintenance based upon the specific needs of the individual item of Equipment. You shall initiate each request for maintenance by placing a call to SERVICE PROVIDER at 1-800-777-1058 and providing to SERVICE PROVIDER the equipment model and serial number. Service shall be considered completed when your Equipment has been restored in accordance with the original equipment manufacturer’s guidelines. SERVICE PROVIDER offers this Service as set forth in the Service Registration Kit. Your access to the Service will be for the period of time as specified at the time of purchase.
SATISFACTION
GUARANTEE
CHARGES,
PAYMENT, AND TAXES
LIMITED
WARRANTY THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY IS LIMITED TO DESKTOP PC's.
LIMITATIONS
OF LIABILITY This limit also applies to any of SERVICE PROVIDER’S subcontractors. It is the maximum for which SERVICE PROVIDER and its subcontractors are collectively responsible. Under no circumstances is SERVICE PROVIDER liable for any of the following, regardless of whether any remedy set forth herein fails of its essential purpose or otherwise: 1) third party claims against you for damages other than those under the first item above; 2) loss of, or damage to, your records or data; 3) special, incidental, or indirect damages or for any economic consequential damages (including lost profits or lost savings) even if SERVICE PROVIDER is informed of their possibility.
GENERAL Please retain a copy of your invoice to establish proof of entitlement to Service. Both you and SERVICE PROVIDER agree that under this Agreement, all information exchanged is non-confidential. If either you or SERVICE PROVIDER requires the exchange of confidential information, it will be made under a signed confidentiality agreement. Neither you nor SERVICE PROVIDER will bring a legal action, under this Agreement, more than one (1) year after the cause of action arose unless otherwise provided by local law without the possibility of contractual waiver or limitation. Neither you nor SERVICE PROVIDER is responsible for failure to fulfill any obligations due to causes beyond its control. You may not assign, or otherwise transfer, this Agreement or your rights under it or delegate your obligation without prior written consent. Any attempt to do so is void. In the event that any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions of this Agreement remain in full force and effect. This Agreement shall be governed and interpreted in accordance with the laws of the State of California without regard to its conflict of laws principles. Alpha Microsystems Help-Desk 1-800-777-1058 WARRANTY SKU# ____________________________________________ UNIT SERIAL # ____________________________________________ |
HyTech
OnSite Warrantee Program
